Frequently Asked Questions

We sure are! Alton was founded in Brisbane, Australia in 2015. Since day one, we have put our heart and soul into making expert-level outdoor gear and camping accessories that are a cut above the rest. We have grown a lot since we started, but we are still proudly Australian and fiercely independent.

We're based in Queensland, Australia. Our Brisbane HQ features a purpose-built workshop in which we conceptualise product ideas, research materials and develop our winning designs. Our product testing is predominantly expedition-based and occurs across some of Australia's most rugged and unforgiving environments.

Our ethos of gear for life is not just a nice slogan – we back it 100%. All our gear is covered by a Lifetime Warranty,* our All Good Guarantee. As long as you own your Alton product, we’ll ensure it is free from manufacturing defects and functioning as it should.  

Alton gear is available globally through our online store, with free standard shipping for all orders over $100AUD within Australia and $150USD in the USA. Click here for more information on shipping and delivery.

Alton’s All Good Guarantee is a Lifetime Warranty* that your Alton gear will remain free from manufacturing defects and function as it should for as long as you own it. When you purchase our outdoor equipment, camping supplies and bushcraft essentials, you are investing in gear that will last you a lifetime. 

Shop our full range of products available globally through our online store, with free standard shipping for all orders over $100AUD within Australia and $150USD in the USA. Learn more about shipping and delivery here. 

All orders will be processed and dispatched within 24 hours (excludes weekends and public holidays).

Yes. All of our orders come with complimentary tracking. Once your item has been shipped you will receive a dispatch confirmation email containing a tracking number. 

Didn't receive a tracking number? Email us with your order number and we will rectify this ASAP!

All orders are shipped from our warehouse in Brisbane, Australia.

International customers may be required to pay sales tax, duty and/or Customs charges depending on their country. These charges are the responsibility of the customer and are not included in the cost of the product or shipping charge. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your country. If taxes are refused and order is returned to sender, we will not offer a refund. If you have any questions or concerns regarding import taxes and customs duties, please contact us prior to placing your order.

EU Residents Please Note: Alton Goods Pty Ltd is not registered for EU VAT. If you are an EU resident customer, (from 1 July 2021) you will be required to pay VAT on any packages received upon collection, for all declared values. These charges are your responsibility and are not included in the cost of the product or shipping charge.

We will happily exchange or refund any online order which has not been used within 30 days of purchase. 

For exchanges and refunds on unused items, please click below to access our refund/exchange application form.

Once your application has been received, we will make an assessment within 48 hours.

We are committed to producing equipment of the highest quality and we encourage our customers to use this equipment in extreme conditions.

If your product is faulty or becomes faulty as a result of a manufacturing defect, please click below to access our warranty claim form.

Once your claim has been received, we will make an assessment within 48 hours.