Refund or Exchange - 100% No Risk, Money Back Guarantee
We will happily exchange or refund any online order which has not been used within 30 days of purchase.
For exchanges and refunds on unused items, please print and complete this refund/exchange form and include in your parcel back to us.
Once received, we will process your exchange within 48 hours.
Repair or Replacement
We are committed to producing equipment of the highest quality and we encourage our customers to use this equipment in extreme conditions.
If your product is faulty or becomes faulty as a result of a manufacturing defect within the warranty period, please print and complete this repair/replacement request form and include in your parcel back to us.
Once received, we will make an assessment within 48 hours.
- Replacements will be shipped within 24 hours of assessment
- We endeavour to have repairs completed within 15 business days of assessment
- Titanium Mug and Titanium Grill: Liftetime
- All other Alton Goods products: 2 years
- Non-Alton Goods products: Refer to manufacturer