We accept returns within 30 days of the purchase date. Items must be new, unused and unwashed with all original packaging/tags attached.

At this time, we only offer exchanges for apparel, allowing you to swap for a different size. 

For all other items, if you’d like to change your order, please return the item you no longer want for a full refund using our online portal and place a new order when you’re ready. This ensures you get exactly what you want without delay.

Customers are required to pay their own return shipping costs. If you are returning an item due to a mistake we made, such as sending the wrong item, size, or a damaged/defective item, we’ll cover the return shipping costs.

All returns are managed through our online returns portal so we’re unable to accept in-person returns that have not been processed and approved online first. After your return request is approved, you’re welcome to drop the item off at our Showroom if that’s more convenient for you.

Once you submit your request for a refund via our online returns portal, we’ll get back to you within 48hrs to provide return shipping instructions. 

After we’ve received and inspected the item(s) you’re returning, we’ll reimburse the funds back to the original form of payment used for purchase. Please allow 5-7 business days for the reimbursed funds to show up in your account.

We’re so sorry this happened. Please submit a claim through our returns portal, providing a photo of the damage if applicable.

If your item was a gift, we can only issue a refund to the original payment method, so the refund would go to the person who purchased the gift for you.

Samples, seconds, and used gear sold via our Facebook VIP group are final sale and cannot be returned, exchanged, or replaced under warranty.

Our Lifetime Warranty* covers manufacturing faults and defects related to the materials, construction or workmanship of an item, including: 

• Items that are damaged or faulty upon arrival (before first use)
• Items that become faulty as a result of a manufacturing defect.  

Our Lifetime Warranty* does not cover damage sustained during use, normal wear and tear, accidents, and incorrect handling, such as: 

• Cosmetic issues (stains, fading, odours).
• Worn or frayed fabric from regular use. 
• Damage from weather exposure (UV, salt, heat, storms).
• Rips, tears or broken components due to overloading or rough handling. 
• Punctures, tears, burns, or abrasion sustained during use. 
• Mold, mildew, or material breakdown from improper storage or cleaning.

While accidental damage is not covered under warranty, we’ll still do our best to help you get more life out of your gear. We provide detailed care and repair guides for most of our core range and stock a wide range of replacement parts on our website. 

A defect is a fault in the materials or construction of your gear that exists because of how the product was made. If the damage has occurred due to regular use over time, this is considered normal wear and tear, and is not a sign that the product is defective.

If your gear has a minor issue but is still functional, we encourage you to repair it, rather than seeking a replacement. We will support you to keep your gear in action by providing the required spare parts or repair supplies.

Yes. Certain items come with repair kits included, but we also stock a range of replacement parts on our website. 

In most cases, if your warranty claim is approved, we will ask that you destroy the item and send us a photo as proof. While this can seem very extreme, it is necessary to prevent duplicate or fraudulent claims. We encourage you to recycle or reuse the destroyed product.

If your item isn’t eligible for a replacement under our warranty terms, we’ll explain why and do our best to help you repair the damage or replace components if possible.

Yes, however proof of purchase is required for us to approve your claim, so you’ll need to ask the purchaser to provide you with the order details and a receipt before lodging your request.

Our warranty only applies to the original purchaser or gift recipient with valid proof of purchase and does not transfer between owners. 

Samples, seconds, and used gear sold via our Facebook VIP group are final sale and cannot be returned, exchanged, or replaced under warranty.